gbjee Privacy Policy

1. Introduction

gbjee ("we", "us", "our") is committed to protecting the privacy and personal data of all players and visitors who use the gbjee platform. This Privacy Policy describes how gbjee collects, processes, stores, and shares personal information in connection with your use of the gbjee website and services. It also sets out the rights available to you regarding your personal data and explains how to exercise those rights.

By registering an account on gbjee, making a deposit, placing a bet, or simply browsing the website, you acknowledge that you have read and understood this Privacy Policy. This policy should be read in conjunction with the gbjee Terms and Conditions, which are incorporated by reference.

Our Privacy Commitments

2. Information We Collect

gbjee collects personal information through three primary channels: information you provide directly during registration and account use, information generated automatically through your interaction with the platform, and information received from third-party partners such as payment processors.

Information You Provide Directly

• Registration data: full name, date of birth, Bangladeshi mobile number, email address (if provided), and account password. This information is required to create your gbjee account and verify your eligibility.
• KYC verification documents: copies of National Identity Cards (NID), passports, or driving licences submitted during identity verification. These documents are processed securely and stored only for the duration required by applicable compliance obligations.
• Communication records: messages, emails, and live chat transcripts sent to gbjee customer support. These records are retained to maintain an accurate history of your interactions with gbjee and to resolve any disputes that may arise.
• Responsible gaming preferences: deposit limits, session time limits, self-exclusion periods, and reality check settings that you configure through your account. These settings are an essential part of gbjee's responsible gaming framework and are treated with the highest level of care.

Information Collected Automatically

• Device and technical data: IP address, device type (smartphone model, operating system version), browser type, and screen resolution. This data is used to optimise the gbjee platform for your device and to detect fraudulent or suspicious access patterns.
• Usage and behavioural data: pages visited, games played, bet amounts and outcomes, session duration, navigation paths, and feature interactions. This data helps gbjee improve the platform experience and supports responsible gaming monitoring.
• Cookie and tracking data: session cookies, persistent cookies, and similar tracking technologies used to maintain your login session, remember your preferences, and measure platform performance. See the Cookies section below for full details.

Information from Third Parties

• Payment verification data received from bKash, Nagad, Rocket, and Upay during deposit and withdrawal processing. This typically includes transaction reference numbers and confirmation of successful payment. gbjee does not receive or store your full mobile banking PIN or account password.
• Identity verification data from KYC service providers engaged by gbjee to assist with document authentication. These providers process your submitted KYC documents under strict confidentiality agreements with gbjee.
• Fraud and AML screening data from specialist compliance screening services. This may include cross-referencing your registration details against publicly available watchlists and sanctions databases as required by applicable anti-money laundering obligations.

3. How We Use Your Information

gbjee uses your personal data only for clearly defined and legitimate purposes directly connected to the operation of the platform and provision of services to you as a registered player. The specific purposes for which your data is processed are:

• Account management: creating and maintaining your gbjee account, processing your registration, managing your profile settings, and enabling your access to all platform features including betting markets, casino games, and your transaction history.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, and other accepted payment channels; verifying transaction authenticity; and maintaining an accurate record of all financial activity on your account.
• Identity and age verification: conducting KYC checks to verify that you are who you claim to be, that you meet the 21+ age requirement, and that you are eligible to use gbjee in accordance with these Terms. This is both a legal obligation and a responsible gaming requirement.
• Fraud prevention and security: monitoring account activity for signs of fraud, money laundering, bonus abuse, multi-accounting, or other violations of gbjee's Terms. We use automated systems and human review to detect and investigate suspicious activity.
• Responsible gaming: analysing playing patterns, deposit frequencies, and behavioural signals to identify players who may benefit from responsible gaming interventions such as deposit limit suggestions, reality checks, or proactive support outreach.
• Customer support and communications: responding to your enquiries, resolving disputes, sending service notifications (such as account suspension alerts, security notifications, and transaction confirmations), and where you have opted in, sending promotional communications about gbjee offers relevant to your interests.

4. Legal Basis for Processing

Every type of data processing carried out by gbjee is grounded in a recognised legal basis. The table below summarises the primary processing activities and their corresponding legal bases:

5. Sharing Your Information

gbjee does not sell your personal data. We share personal information only in the limited circumstances described below, and always subject to appropriate confidentiality safeguards:

• Payment service providers: bKash, Nagad, Rocket, Upay, and other approved payment processors receive the minimum data necessary to process your deposit or withdrawal transaction. These providers are bound by their own data protection obligations and operate under strict contractual terms with gbjee.
• KYC and compliance service providers: specialist identity verification and AML screening partners who assist gbjee in fulfilling its regulatory obligations. These partners process only the data strictly necessary for verification purposes and are contractually prohibited from using your data for any other purpose.
• Law enforcement and regulatory authorities: where gbjee is required by applicable law, court order, or lawful regulatory request to disclose personal information. In such cases gbjee will disclose only the information specifically required and will, where legally permitted, notify you of the disclosure.
• Platform technology providers: hosting companies, database providers, and security infrastructure partners whose systems underpin the gbjee platform. These providers act only on gbjee's instructions and do not have independent access rights to your personal data for their own purposes.

6. Cookies and Tracking Technologies

gbjee uses cookies and similar tracking technologies to operate the platform, maintain your login session, and improve your overall experience. A cookie is a small text file placed on your device by a website. Cookies do not contain executable code and cannot access other data stored on your device. They are used solely to enable platform functionality and gather anonymous analytics.

You can manage cookie preferences through your device's browser settings. Please note that disabling essential cookies will prevent you from logging into gbjee and using the platform. For more information on managing cookies on Android and iOS, refer to the privacy settings built into your device's browser application.

7. Data Retention

gbjee retains personal data only for as long as is necessary to fulfil the purposes for which it was collected or to comply with applicable legal obligations. Our retention periods are set with reference to regulatory requirements, the nature of the data, and the reasonable expectations of our players.

• Account data and transaction records are retained for a minimum of five years following account closure. This period reflects standard financial record-keeping requirements applicable to payment processing and anti-money laundering compliance.
• KYC verification documents are retained for the duration of the account relationship and for a period of at least five years after account closure, in line with applicable identity verification and AML regulatory requirements.
• Customer support records including live chat transcripts and email correspondence are retained for three years from the date of the interaction. After this period, records are securely deleted or anonymised so they can no longer be linked to your identity.

8. Data Security

gbjee implements a layered approach to data security, combining technical and organisational measures designed to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls that restrict employee access to personal data on a strict need-to-know basis, and regular security assessments of our systems and third-party service providers.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, gbjee will take prompt action to contain the breach, assess its impact, and — where required by applicable law — notify affected players and relevant authorities within the timeframes specified by those obligations. gbjee recommends that you use a strong, unique password for your account and enable any additional security features made available through your account settings.

9. Your Data Rights

As a gbjee account holder, you have meaningful rights over your personal data. To exercise any of the rights listed below, please contact gbjee support via live chat or email. We will respond to all valid requests within 30 days. Identity verification may be required before we can fulfil a request.

• Right of access: you may request a copy of all personal data gbjee holds about you. This is commonly referred to as a Subject Access Request. gbjee will provide a structured summary of your data in a readable format within the applicable response timeframe.
• Right to rectification: if any personal data gbjee holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain profile details directly through your account settings.
• Right to erasure: you may request that gbjee delete your personal data. This right is not absolute — gbjee may be required to retain certain data to comply with legal obligations (such as AML record-keeping requirements). Where deletion is possible, gbjee will action it promptly.
• Right to object: you have the right to object to the processing of your personal data where gbjee relies on legitimate interests as its legal basis. You also have an unconditional right to opt out of direct marketing communications at any time.
• Right to data portability: where gbjee processes your data on the basis of consent or contract performance using automated means, you may request that we provide your data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.

10. Payment Data and Financial Information

gbjee processes payment data solely for the purpose of facilitating deposits and withdrawals and for complying with anti-money laundering obligations. When you initiate a deposit using bKash, Nagad, Rocket, or Upay, the payment transaction is processed directly by the relevant payment provider on their own secure infrastructure. gbjee receives only a transaction confirmation and reference number — it does not receive, store, or process your mobile banking PIN, full account number, or OTP.

All financial records associated with your gbjee account — including deposit amounts, withdrawal requests, bonus credits, and bet settlement records — are maintained in accordance with standard financial record-keeping obligations and form part of the account data retained for the period described in the Data Retention section above.

11. Responsible Gaming and Your Data

gbjee uses personal data as a core component of its responsible gaming programme. Transactional data, session behaviour, and account activity are analysed to identify patterns that may indicate a player is experiencing difficulty with their gambling. Where our systems or support team identify such signals, we may proactively reach out to offer assistance, provide responsible gaming resources, or apply protective account measures such as temporary deposit limits.

Responsible gaming data — including any self-exclusion periods, deposit limits, and session time settings you have set — is treated with the highest level of confidentiality within gbjee. This data is never used for marketing purposes and is not shared with any third party except where required by law or where necessary to give effect to your self-exclusion across affiliated platforms.

12. Changes to This Privacy Policy

gbjee reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this policy, we will update the effective date shown at the top of this page. For significant changes, we may also notify registered players via the contact details held on their account.

We encourage you to review this Privacy Policy periodically so you remain informed about how gbjee handles your personal data. Your continued use of the gbjee platform following any update to this policy constitutes your acknowledgement of the revised version.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way gbjee handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week via live chat on the gbjee platform. You may also contact us by email at the address displayed in the footer of this page.

Please include your registered mobile number and full name in any data rights request so we can verify your identity efficiently. gbjee is committed to responding to all privacy-related enquiries promptly and transparently, in keeping with our commitment to putting players first.